Request Form for Password Reset

* Mandatory field
Fax to: 6873 0837
Company * :
User ID / Login ID / Member ID * :
To reset password for
(please specify service subscribed) *
:
Reason(s) for Password Reset *:
Forgot Password
 
Invalid Password, due to :
   Case Sensitive       Save Password in Browser       Share Id       Use Old Password
   Other, please specify:   
Please inform me of my new Password by (select ONE only):
Fax (Fax Number)
Phone (Phone Number)
Courier (a service fee of $30 will be charged for the courier service)
Normal Mail
Self-Collection by User at :-
  31 Science Park Road, The Crimson (Mon-Fri: 8.30am – 5.45pm)
  133 New Bridge Road, Chinatown Point, #19-01/02 (Mon-Fri: 9am – 5pm, Sat: 9am – 12.30pm)
  Lawnet Services Bureau, 1 Supreme Court Lane (Mon-Fri: 9am – 5pm, Sat: 9am – 12.30pm)
I have read and agreed to the Terms & Conditions for Password Reset.
Requester Name * : Company Stamp : _____________________________________
Signature : ____________________________________ Date * : (dd/mm/yyyy)
NRIC No. * : Contact No. * :
 
For Official Use Only
Name : ____________________________________ Date : _______________________________________________
Signature : ____________________________________      
Remark : _________________________________________________________________________________________________________________
Terms & Conditions for Password Reset
In requesting a password reset, the user and the company whose name appear on the form assume all responsibility for risks associated with the request, collection, receipt, security & use of the new password including where the user opts for the same to be issued or to be collected other than by the user in person. CrimsonLogic shall:
(i) not be obliged to verify the identify or authority of the person collecting or receiving, or using the said password or otherwise purporting to do so collect, receive or use the password on the user’s behalf; and
(ii) be further entitled to rely on the information provided in this form as to the manner & contact particulars to which the password should be issued forwarded by CrimsonLogic.
The user & the company shall in any event be liable for all charges and usage under the said password issued and CrimsonLogic shall not be enquired to whether any such use has been authorized by user. By signing this form, the user & the company confirms acceptance of the above terms.
 
Time for processing Request for Password Reset
The following sets out the estimated time for processing a duly complete and submitted request for Password Reset:
(i) Where Mode of Receipt is by Fax, Phone or Self-Collection.
 
Where the mode of receipt is by fax, phone or self-collection, CrimsonLogic will use reasonable efforts to process a duly completed Request for Password Reset & send to the user a Letter containing the reset Password within two hours from the time of receipt of the request.
(ii) Where Mode of the Receipt is by Courier.
Where the mode of receipt selected is by courier, CrimsonLogic will use reasonable efforts to process a duly completed request for Password reset and send to process a duly completed Request for Password Reset & send to the user a Letter containing the reset Password on the same working day as receipt of the request. The request must be received by CrimsonLogic before 12.00 noon that day in order for CrimsonLogic to meet the aforementioned time frame. If request is received after 12.00 noon of that day, CrimsonLogic will use reasonable efforts to process the request & send to the user the Letter containing the Reset Password on the next working day.
(iii) Where Mode of Receipt is by Normal Mail.
Where the mode of receipt selected is by normal mail, CrimsonLogic will use reasonable efforts to process a duly completed Requested for
Password Reset & post to the user the Letter containing the Reset Password on the next working day after receipt of the request.
Receipt of the Letter containing the Reset Password will be deemed.
 
To submit request by fax, please send to :
Customer Admin : 6873 0837
Operation Hours: Mon to Fri, 8.30am-5.45pm
Sat , 8.30am – 1.00 pm
   
Call Centre: 6873 0837
Operation Hours: After Office hours, Sunday
& Public Holiday
   
To submit request by mail, please send to :
CrimsonLogic Pte Ltd
31 Science Park Road
The Crimson
Singapore 117611
(During & After Office Hours)
 
To submit request in person, please send to :
CrimsonLogic Pte Ltd
31 Science Park Road
The Crimson
Singapore 117611
Tel: 6887 7888
(During & After Office Hours)
CrimsonLogic Customer Service Centre
133 New Bridge Road
Chinatown Point
#19-01/02
Singapore 059413
Operation Hours: Mon to Fri, 8.30am-5.00pm
          Sat, 8.30am-12.30pm
QM/INFCA/FRM/FR05– Rel 1.3 – February, 2009

CrimsonLogic Pte Ltd (Regn No: 198800784N)

31 Science Park Road, The Crimson, Singapore 117611, Main: (65) 6887 7888, Fax: (65) 6778 5277, http://www.crimsonlogic.com/