FAQ - Billing
What is the frequency of the invoice?
Invoice is generated monthly on the last day of the calendar month. It will be available to the customer by the 2nd day of the following month.
Will I receive any monthly invoices?
CrimsonLogic adopts electronic invoicing. As such, no hardcopy invoices will be sent to the customer. The designated account administrator can download the monthly invoices by accessing our billing website. Alternatively, the customer may also choose to have the invoices emailed to them.
How do I know my usage and charges?
Customers may access our billing system at the following URL: https://billing.crimsonlogic.com to query and download transaction details, payment details and invoices.
How long will my transaction details, payment details and invoices be stored in the system?
All the above information will be stored online for 4 months, including the current month. A charge will be levied if the customer were to request for information that is no longer available online.
How can I pay for my charges?
Our policy is by Direct Debit. For certain applications, payment by advance deposit and credit cards are available. Note: For advance deposit, customer is required to maintain a minimum deposit amount.
For payment by Direct Debit:
Every week, instruction will be sent to the customers’ banks for deduction on Tuesday (for transactions incurred from last Monday to Sunday). The banks will only notify us of the deduction status on Thursday (unsuccessful) and Saturday (successful). In the event of unsuccessful deduction, the amount will be accumulated and sent out in the following week’s collection. We will notify the customer via fax and a surcharge will be imposed on the outstanding balances. For customers using HDB Resalenet, the amount due will be deducted by HDB daily.
For payment by Advance Deposit:
Every week, the system will withdraw from the available deposit balance on Sunday (for transactions incurred from last Monday to Sunday). We will notify customers who require deposit top up via fax on a bi-monthly basis. A surcharge will be imposed on the outstanding balances. The Account Administrator can track the movement of their monthly deposit by accessing the ‘Deposit Enquiry’ function.
For payment by Credit Card:
Transactions will be sent to the card centre daily. A surcharge will be imposed on outstanding balances.
When will my monthly subscription charges be deducted?
Monthly subscriptions are billed on the last day of the month. If the customer deregisters during the month, subscriptions will be terminated on the date of deregistration. The deduction of monthly subscription will vary according to the selected payment mode; please refer to question 5.